filiplay Terms and Conditions

You must be at least 18 years of age to register and use the filiplay platform. By creating an account, you confirm that you are of legal age and that all information you provide during registration is accurate, complete, and up to date. Each player is permitted to hold only one account; duplicate accounts may be suspended without prior notice. filiplay reserves the right to request identity verification documents at any time to confirm eligibility and comply with applicable regulations. Accounts found to belong to ineligible individuals will be closed and any associated balances may be forfeited in accordance with applicable rules. It is your responsibility to ensure that online gaming is lawful in your jurisdiction before registering.

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. filiplay will never ask for your password via email, chat, or any other channel, and you should not share it with anyone. Any activity carried out under your account is your responsibility, whether or not you authorised it. If you suspect unauthorised access to your account, you must notify us immediately so that appropriate action can be taken. We recommend using a strong, unique password and logging out after each session, especially when using a shared or public device. filiplay cannot be held liable for losses resulting from your failure to keep your account credentials secure.

All transactions on filiplay are conducted in Philippine pesos (PHP). Deposits are processed through the local payment channels listed on the platform at the time of your transaction, and minimum and maximum limits apply as displayed. Withdrawals are subject to identity verification and may require additional documentation before funds are released. filiplay does not accept payments from third parties; all deposits must originate from a payment method registered in your own name. Processing times for withdrawals vary depending on the payment method selected and may take up to the number of business days stated in the cashier section. Any fees associated with payment processing are disclosed at the point of transaction. Funds deposited for gaming purposes are not eligible for interest.

All bonuses and promotional offers available on filiplay are subject to specific terms, including wagering requirements, eligible games, minimum deposit amounts, and expiry dates, which are stated on the relevant promotion page. Bonuses are intended for personal recreational use only and may not be transferred, sold, or exchanged for cash unless the applicable wagering requirements have been fully met. filiplay reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Attempting to abuse bonus offers — including through the use of multiple accounts, coordinated play, or other fraudulent methods —will result in the cancellation of the bonus and any winnings derived from it. If you have any questions about a specific promotion, the FAQ page provides additional guidance on how our offers work.

All bets placed on filiplay are final once confirmed, and no cancellations or amendments are permitted after a wager has been accepted by the system. It is your responsibility to ensure that all bet details — including stake amount, selection, and market — are correct before confirming. In the event of a technical error or system malfunction that affects the outcome of a game or bet, filiplay reserves the right to void the affected wagers and return stakes to the relevant accounts. Any attempt to exploit software bugs, glitches, or vulnerabilities for financial gain is strictly prohibited and will result in account suspension. Players must not engage in any form of collusion, match-fixing, or use of automated betting software, bots, or scripts. Violations of these conduct rules may result in permanent account closure and forfeiture of funds.

The following activities are strictly prohibited on the filiplay platform and may result in immediate account suspension, permanent closure, and forfeiture of balances: using the platform for any unlawful purpose; providing false or misleading information during registration or verification; attempting to launder money or conduct any fraudulent financial transactions; using the platform on behalf of a third party without explicit authorisation; and accessing the platform from a jurisdiction where online gaming is prohibited by law. filiplay actively monitors accounts for suspicious activity and cooperates fully with relevant authorities when required. Any player found to be engaging in prohibited conduct will have their account reviewed and may be reported to the appropriate regulatory bodies. We take the integrity of our platform seriously and apply these rules consistently to all registered accounts.

filiplay is committed to promoting responsible gaming and providing tools that help players manage their activity in a healthy and controlled way. Players can access deposit limits, session reminders, self-exclusion options, and other responsible gaming tools through their account settings at any time. If you feel that your gaming activity is becoming problematic, we strongly encourage you to make use of these tools or to seek support from a qualified organisation. The Responsible Gaming page on our platform provides detailed information about the resources available to you. Players who choose to self-exclude will have their account suspended for the duration they select, and this decision cannot be reversed during the exclusion period. We reserve the right to enforce responsible gaming measures on any account where we identify signs of harmful play patterns, even without a player request.

The personal information you provide to filiplay is collected, stored, and processed in accordance with our Privacy Policy, which forms part of these Terms and Conditions. We collect only the data necessary to operate your account, process transactions, verify your identity, and comply with our legal obligations. Your data will not be sold to third parties for marketing purposes. By registering on the platform, you consent to the collection and use of your personal information as described in the Privacy Policy. You have the right to request access to, correction of, or deletion of your personal data, subject to applicable legal requirements. Any updates to our data practices will be reflected in the Privacy Policy, and continued use of the platform after such updates constitutes acceptance of the revised terms.

filiplay provides its platform on an "as is" basis and makes no warranties, express or implied, regarding the uninterrupted availability, accuracy, or fitness for a particular purpose of any service offered. We are not liable for any loss of data, loss of profits, or indirect damages arising from your use of or inability to access the platform, including losses caused by technical failures, internet outages, or third-party service disruptions. Our total liability to any player in connection with any claim shall not exceed the amount deposited by that player in the thirty days preceding the claim. Nothing in these Terms and Conditions excludes liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable Philippine law. Players are advised to ensure they have a stable internet connection before placing wagers, as filiplay cannot be held responsible for bets lost due to connectivity issues on the player's end.

filiplay reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, we will notify registered players through a notice on the platform or via the contact details associated with their account. The updated terms will take effect from the date they are published on this page, and continued use of the platform after that date constitutes your acceptance of the revised terms. It is your responsibility to review these Terms and Conditions periodically to stay informed of any changes. If you do not agree with any updated terms, you should stop using the platform and contact us to close your account. The most current version of these Terms and Conditions will always be available at this page.

These Terms and Conditions are governed by and construed in accordance with the laws applicable to online gaming operations in the Philippines. Any disputes arising from your use of the filiplay platform that cannot be resolved through our internal complaints process will be subject to the jurisdiction of the relevant Philippine courts or regulatory authority. Players are encouraged to first raise any concerns through the FAQ page or by contacting our support team directly, as most issues can be resolved quickly without formal proceedings. filiplay is committed to fair and transparent dispute resolution and will engage in good faith with any player complaint. If a dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the competent courts in the Philippines.