filiplay Privacy Policy

When you register and use filiplay, we collect personal information that is necessary to operate your account and deliver our services. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals. We also collect technical data such as your device type, IP address, browser version, and session activity logs to help us maintain platform security and improve performance. Identity verification documents — such as a government-issued ID — may be requested to comply with applicable regulations and to confirm your eligibility to play. We collect only the minimum data required for each purpose and do not gather information beyond what is reasonably necessary. All data collected is stored securely and accessed only by authorised personnel with a legitimate operational need.

The personal data we hold is used to create and manage your account, process transactions, verify your identity, and provide customersupport. We also use your data to send you relevant account notifications, respond to enquiries, and — where you have opted in — to inform you about promotions available on the platform. Your activity data helps us detect unusual behaviour, prevent fraud, and ensure that our platform remains safe for all registered players in the Philippines. We may use aggregated, anonymised data for internal analytics and product improvement, but this data cannot be used to identify you personally. filiplay does not sell, rent, or trade your personal information to any third party for marketing purposes under any circumstances. Where we engage third-party service providers — such as payment processors or identity verification partners — they are contractually bound to handle your data only for the specific purpose we have authorised.

We apply industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive account information is stored in protected environments with restricted access controls. Our systems are regularly reviewed and tested to identify and address potential vulnerabilities before they can be exploited. In the event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with applicable legal requirements. We encourage you to also take steps to protect your own account — including using a strong, unique password and never sharing your login credentials with anyone. If you suspect that your account has been compromised, please contact our support team immediately so we can take appropriate action.

As a registered player on filiplay, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where there is no longer a legitimate reason for us to retain it. You may also request that we restrict the processing of your data in certain circumstances, or object to its use for specific purposes such as direct marketing. To exercise any of these rights, you can contact our support team directly, and we will respond to your request within a reasonable timeframe. Please note that some data may need to be retained for legal, regulatory, or fraud prevention purposes even after an account is closed. We are committed to handling all data rights requests fairly, transparently, and without unnecessary delay.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players through a notice on the platform or via the contact details associated with your account. The updated policy will take effect from the date it is published on this page, and your continued use of filiplay after that date constitutes acceptance of the revised terms. We recommend reviewing this page periodically so you are always aware of how your data is being handled. The most current version of this Privacy Policy will always be available at this URL. If you have any questions about how we handle your personal information, the FAQ page is a good starting point for quick answers.